If your order has not arrived within the quoted delivery time you can inquire into the status of your order by e-mail to firstname.lastname@example.org
Responsibility for Local Taxes and Duties
The UK sales tax of Value Added Tax (VAT) is not payable on books, but is applied at 20% to all other products including but not limited to apparel and fine art prints.
VAT is only charged on deliveries within the United Kingdom.
When we ship products for delivery outside the United Kingdom, the recipient is liable for any local taxes or import duties that may be payable.
Bowstir Ltd. trading as www.mankowitz.com can take no responsibility for this and if the goods are returned due to unpaid tax the costs will not be refunded as the sale has been completed. The goods can be re-despatched with a further charge for dispatch at the customer’s request.
We endeavour to use the best and most practical shipping service available depending upon the delivery address and will advise customers accordingly. We do not guarantee delivery times but will monitor all shipping where possible and relay information should a shipment be unduly delayed.
We take great pride in our packing and have gone to a lot of trouble refining it over the years, however in the event of a print being damaged in transit we ask you to notify us at email@example.com within three (3) days of delivery including photographic evidence of said damage to both the print and the packaging. We ask you to retain all packaging for possible inspection. Once it is accepted that the print is damaged then we will undertake to supply a replacement print and ship it to the original address at our cost. The replacement print will not be produced until documentary evidence that the original damaged print is destroyed (it needs to be torn into 4 pieces) as the replacement will have the same number as the original and therefore this stage in the proceeding is imperative to retain the integrity of the edition.